Terms of Service

1. This agreement

These Terms govern your use of thetripindia.com and every service offered through it (the “Platform”), operated by The Trip India. By browsing, creating an account, listing a business or making a booking, you agree to them. If you do not agree, do not use the Platform.

Two other documents form part of these Terms: our Privacy Policy (what we do with data) and our Cancellation & Refund Policy (what happens when a booking is cancelled).

2. Who may use it

You must be at least 18 and legally able to enter a contract. If you use the Platform on behalf of a business, you confirm you are authorised to bind that business, and “you” means both you and it.

Bookings may be made for other travellers, including children, but the person making the booking is responsible for the accuracy of their details and for them.

3. Accounts

• Give accurate details and keep them current.
• Keep your password to yourself. You are responsible for activity under your account.
• One account per person or business. Do not create accounts to evade a suspension.
• Tell us immediately if you think someone else has access.

We may suspend or close an account that breaches these Terms, that we are required to close by law, or that we reasonably believe is being used for fraud. Where it is safe and lawful to do so, we will tell you why.

4. Listings and business accounts

Hotels, restaurants, travel agents, taxi operators and activity centres (“Operators”) are independent businesses. They are not our agents, employees or franchisees, and they set their own prices, rules and service standards.

If you list a business, you confirm that:

• you own it or are authorised to represent it;
• the details you publish — name, address, phone, prices, availability, licences, photographs — are true;
• you hold every licence and registration the law requires for your activity;
• you will honour the prices and availability you publish, and the bookings you accept;
• you will not publish another business’s details, or a listing for a business that does not exist.

We may edit, refuse or remove a listing that is inaccurate, misleading, duplicated, unlawful, or that damages the usefulness of the Platform. Removal is not a refund of any fee already earned.

5. Bookings and payments

When you book through the Platform, you enter a contract with the Operator for the service. We facilitate that contract: we take payment, pass your details to the Operator, and hold the money until the service is delivered, at which point it is settled to the Operator.

• Prices are shown in Indian Rupees and include applicable GST unless stated otherwise. Prices are set by Operators and can change; the price you see at checkout is the price that applies.
• Payment is processed by Razorpay. We never see or store your card number, CVV or UPI PIN.
• Confirmation is issued by email once payment succeeds. A booking is not confirmed until you receive that email.
• Failure to deliver. If an Operator cannot deliver a confirmed booking, we will first try to arrange an equivalent alternative; if that is not acceptable, you are entitled to a full refund.
• On the day, arrive on time and follow the Operator’s safety instructions. Late arrival may be treated as a no-show.

6. Cancellations and refunds

Cancellation windows, refund percentages, non-refundable items and processing times are set out in the Cancellation & Refund Policy, which forms part of these Terms. Where an Operator publishes stricter terms on the booking page, those stricter terms apply and are shown to you before you pay.

7. Acceptable use

You must not:

• scrape, crawl or bulk-copy the Platform, or resell its content, without written permission;
• post false, defamatory, obscene, discriminatory or unlawful content;
• post fake reviews, or reviews of a business you own, work for or compete with;
• impersonate anyone, or misrepresent your affiliation;
• introduce malware, attempt to gain unauthorised access, or interfere with the Platform’s operation;
• use the Platform to send spam or to harvest contact details;
• book with a stolen payment instrument, or attempt a chargeback fraud.

We may remove content and suspend accounts that breach this section, and may report conduct to law enforcement where appropriate.

8. Reviews and your content

Reviews must be about a genuine experience. We may remove a review that is fake, paid for, abusive, off-topic or that identifies a private individual. We do not remove a review simply because a business dislikes it.

You keep ownership of what you post. By posting, you grant us a worldwide, non-exclusive, royalty-free licence to host, display, resize, translate and distribute it on the Platform and in our marketing, for as long as it remains published. You confirm you have the right to grant that licence — in particular, that the photographs are yours.

9. Our intellectual property

The Platform — its design, code, ranking logic, databases, text and the “The Trip India” name and marks — is ours or licensed to us. You may not copy, modify, distribute or create derivative works from it, or use our marks, without written permission. Listing details remain the property of the Operator that supplied them.

10. Other sites

The Platform links to Operator websites and to other third-party sites. We do not control them and are not responsible for their content, prices, security or privacy practices. A link is not an endorsement.

11. Availability and liability

We work to keep the Platform available and accurate, but it is provided “as is”. We do not warrant uninterrupted access, or that every listing, price or description is complete or current — those come from independent Operators.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity or loss of data. Our total liability for any claim arising out of a booking is limited to the amount you paid for that booking.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or your rights under the Consumer Protection Act, 2019.

12. Indemnity

You agree to indemnify us against claims, losses and reasonable legal costs arising from your breach of these Terms, your content, or a listing you published that infringes someone else’s rights or misrepresents a business.

13. Governing law and disputes

These Terms are governed by the laws of India. The courts at Ernakulam, Kerala have exclusive jurisdiction, subject to any mandatory consumer-protection rule that gives you the right to sue where you live.

Before going to court, write to contact@thetripindia.com. Most disputes are resolved there; if not, use our Grievance Redressal process.

14. Changes

We may update these Terms. The date at the top changes when we do, and material changes are notified on the site or by email before they take effect. Terms in force when you booked continue to govern that booking.